I understand until the end of the old Bell System, AT&T published
> service standard indexes in something called the "Green Book". This
> was a collection of indexes that quantified service and performance
> quality in a variety of ways (billing accuracy, dial tone time, etc.)
> Would anyone know if the baby Bells replaced that with anything? Do
> the non-traditional carriers (ie VOIP) have any such performance > standards?
> Some standards may be obsolete due to replacement of expensive
> electro-mechanical equipment with ESS. I suspect today the local,
> intermediate, and long haul land-side networks have more capacity than
> in the past. For example, obviously we don't want long waits for dial
> tone. However, an instantaneous dial tone at all times for all
> customers would push the index too far into the opposite direction and
> in the old days that mean excessive expensive equipment was in use.
> On the other hand, incomplete call completion and call cutoffs remain
> a problem on wireless calls.
> [public replies, please]
Yes they have, at least SBC and Quest have, they are still based on the old BSP's.
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