Our company just bought a new NEC DS2000. It was supposed to have caller id on the digital stations. It only gives the id occasionally, like 1 out of 20 calls.
The installer said he'd have to order some daughter boards in order to fix it.
Is this common? Why do you have to fix new equipment right out of the box.? The telco has good equipment locally (SBC, now AT&T). Why do you have to patch equipment with add in boards to make it work the way it was supposed to work in the first place?
TIA
marc