August 5, 2021
Last week, the Minnesota Public Utilities Commission (PUC) unanimously rejected CenturyLink/Lumen's attempt to eliminate service quality rules and call center answering time requirements.
CWAers played a crucial role in defeating CenturyLink/Lumen's petition to weaken regulations. An investigation by CWA found that the company has failed to maintain its physical copper plant and has failed to deploy fiber to 46 percent of its coverage area in Minnesota. CWA's analysis revealed that the company is prioritizing network upgrades to wealthier areas, leaving lower income communities with outdated technologies. These violations led the Minnesota Attorney General's Office and Department of Commerce to recommend that the PUC reject the company's petition.