CWA Pushes for New Mexico Public Regulation Commission to Take Action on CenturyLink's Service Quality [telecom]

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- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - CWA members participated in a New Mexico Public Regulation Commission hearing on rulemaking regarding CenturyLink service quality. Joe Gosiger, a CWA staff rep, testified about how the company's lack of investment, understaffing, and unreasonable metrics have contributed to CenturyLink's failure to maintain its copper infrastructure and how it is jeopardizing service quality and posing significant safety hazards to utility employees and the public.

CWA members are urging the Commission to adopt strong quality of service and consumer protection rules to protect New Mexico customers' access to basic telecommunications services. CWA Locals 7001, 7011,

7037, and 7009 collectively represent approximately 320 CenturyLink employees in New Mexico who are mostly technicians.

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Bill Horne
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