Ajit Pai refuses to investigate Frontier's horrible telecom service
Long outages and bad customer service mar Frontier's government-funded network.
By Jon Brodkin
Federal Communications Commission Chairman Ajit Pai has rejected a request to have the FCC investigate Frontier Communications' business practices in Minnesota, despite evidence that the company has failed to properly maintain its telecom network.
An investigation by the Minnesota Commerce Department already found that Frontier's network has "frequent and lengthy" phone and Internet outages, that Frontier has failed to provide refunds or bill credits to customers even when outages lasted for months, that Frontier is guilty of frequent billing errors that caused customers to pay for services they didn't order, and that it has failed to promptly provide telephone service to all customers who request it. When we wrote about the investigation in January, Frontier said it "strongly disagrees" with the findings but did not dispute any of the specific allegations.