(uncertain this is the right forum for this. . .)
I'm hoping to contact a few 911 emergency operators to learn the steps that occur when a call is received. In particular, how does an incoming cellphone call reporting an emergency (such as a car wreck) lead to a police officer being dispatched?
I'm including such an operator in a novel I'm researching, and want to know what the facility looks like, who says what to whom, how the closest officer is located, what sort of information is finally sent to the officer, how much of the process is automatic, how much decision-making is required, etc.
(I'm actually a psychologist; writing is an amateur endeavor. . .)