In tiny town, phone service comes with customer service [telecom]

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By Thomas Farragher

RICHMOND - She is a tiny woman with a wide smile and a memory sharp enough to keenly recall those pesky rumors about her old job in this former Massachusetts mining town on the New York border. But Nancy Benedict wants you to know that she was no snoop.

"Did I listen in?" she asked, repeating the question. "Not really intentionally. But you had to listen in to see if they were through talking."