Google's AI starts answering Verizon support calls[telecom]

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Google's AI starts answering Verizon support calls

By Matthew Humphries

If you call Verizon looking for support, don't be surprised when Google answers the phone.

This week, Verizon announced that it has started piloting Google's Cloud Contact Center Artificial Intelligence in a bid to deliver, "a more natural and streamlined digital experience." Verizon believes using Google's tech will lead to shorter call times and more satisfied customers, with the added bonus of the company being able to deal with more customers calling each day.