FCC REACHES $17.5 MILLION SETTLEMENT WITH T-MOBILE FOR NATIONWIDE 911 OUTAGES. New Compliance Plan Will Improve 911 Service Reliability.
Washington, D.C., July 17, 2015 - The Federal Communications Commission's Enforcement Bureau has reached a $17.5 million settlement with T-Mobile, resolving an investigation into two 911 service outages that occurred on the company's national network last year. The separate but related outages, which together lasted approximately three hours, prevented T-Mobile customers from reaching first responders when making wireless 911 calls. As part of the settlement, T-Mobile has agreed to strengthen its 911 service procedures and to adopt robust compliance measures to ensure that it adheres to the FCC's 911 service reliability and outage notification rules in the future.
"The Commission has no higher priority than ensuring the reliability and resilience of our nation's communications networks so that consumers can reach public safety in their time of need," said FCC Chairman Tom Wheeler. "Communications providers that do not take necessary steps to ensure that Americans can call 911 will be held to account."
News Release. News Media Contact: Will Wiquist at (202) 418-0509, email: snipped-for-privacy@fcc.gov EB
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