This should hopefully be an easy question:
I have an ACD on an Avaya PBX that receives calls. I'd like to take every 10th call and divert it to somewhere else (ISDN/CAS/etc. - A Dialogic card anyway). Could that be done using vectors?
In other PBXs I've used an extra hunting-group "in front" of the real group. The new group then had 9 places forwarding to the real group whilst number 10 pointed to us. But I'm told it is impossible on Avaya because it is too smart. Anyone disagree?
Thanks in advance,