Hi.
This should hopefully be an easy question:
I have an ACD on an Avaya PBX that receives calls. I'd like to take every 10th call and divert it to somewhere else (ISDN/CAS/etc. - A Dialogic card anyway). Could that be done using vectors?
In other PBXs I've used an extra hunting-group "in front" of the real group. The new group then had 9 places forwarding to the real group whilst number 10 pointed to us. But I'm told it is impossible on Avaya because it is too smart. Anyone disagree?
Thanks in advance,
Jens Brandt