By Amy Davis
AT&T seems to not have access to important records
HOUSTON - You might remember the days when everyone had a landline or maybe you still have one. About 75% of older Americans still have landlines in their homes. Some are used to connecting to other services, but other people do use the landline to make calls. A Houston family said they don't want the phone mess they are dealing with to happen to others, so they called KPRC 2 Investigates for help.