AT&T bills Florida family thousands for unused service after receiving their returned phones [telecom]

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Cell phone sticker shock leads to call for action

By Jackie Callaway

Betty Falaska says her phone dropped countless calls. And it wasn't just her, other family members on her plan say they ran into signal problems in and around their Bradenton homes.

The retiree says AT&T sent a microcell to boost her signal but the problems persisted. She showed us an email from the carrier last fall and they offered to take back the phones.