Verizon had a huge outage this morning affecting incoming calls South of Los Angeles from around 2:30am to somehwere around 11:30am, 911 service was also out in the affected areas. I think area code 562 was the hardest hit with some 714 & 310 codes also affected.
Arm> This morning my NextAlarm service was out for about 6 or 7 hours. Neither
| > This sounds like nonsense. First, the "Internet" cannot be "out" in any | > particular region. It's just doesn't function like that. Second, I cannot | > find a single mention of a disruption of telephone service in the US for | > this morning. | >
Not only that but radio and cellular back up is mostly for the premise lines, not the CS lines, if the signal is delivered from the radio tower/cellular provider by land lines to the CS then they will be affected by the outage also. In the case of DSC/Surguard Skyroute/connect 24 the signals are retransmitted over land lines to the same receiver lines as the digital communicator.
This morning my NextAlarm service was out for about 6 or 7 hours. Neither my alarm nor my regular service could get through. Later they came back up with the story that telephone and Internet service was disrupted on the West Coast and that the outage was beyond their control.
This sounds like nonsense. First, the "Internet" cannot be "out" in any particular region. It's just doesn't function like that. Second, I cannot find a single mention of a disruption of telephone service in the US for this morning.
All right, I'll bite: if your local phone company (or LD provider) has a massive outage, how exactly do you have a backup for your digital receivers? Sure, people can pay extra for radio or whatever, but what do you do for the people who only have a dialer if your receiver lines are down?
With NextAlarm I don't think this was the case. The underlying network simply re-routes around faulty servers. From what others have said there could easily have been a phone outage in NextAlarm's area, but seem to suggest that their VoIP and related services were also down for reasons beyond their control. Maybe, but ...
I am going to try for a fuller explanation from NextAlarm. I have had the service since Jan 2005, and have had no issues. Of course I have also had no incidents at my home that might have provided a real test. I am not quite comfortable with how this particular problem was handled.
We had a contractor take out 3 fiber optic and a 1000 pair coper cable here in pennhils and has taken phone service out to plum monrovile and penn hills and it happened satuday and phoneswill notbe fully restored till friday
It appears that the outage on the West Coast was beyond the control of NextAlarm. In suggesting that "Internet service was out" I presume they mean that dial-up connections were disrupted and that some VoIP service was affected. This makes more sense than did their original message to me.
Meanwhile, where was their backup? Is there not a requirement that UL listed services must maintain a backup communications system?
Hey Armond, since next alarm does not monitor alarms, what would an outage have to do with them? Since your alarm is being monitored elsewhere, would the CA outage lets say, stop a call to New Jersey? Do you even know who's monitoring your alarm and where or did you just fall for a sales pitch without checking? Oh I forgot, it's everyone else fault and not the customer, they don't need to be responsible for nothing.
My Question is: If you were operating a CS And you did have a Backup Scenario. For Instance Forwarding all your calls to another CS. How would you forward those calls if The entire network in the area was down? If the switching equipment is inoperative at the CO, How would they forward your calls????