Re: Boston Coast Guard, yes COAST GUARD, phones are out [telecom]

the after action report should be interesting...

> > [twitter] > > USCGNortheast > @USCGNortheast > 22m > #UrgentNotice Sector Boston Command Center telephones are currently down. > > If you or someone you know is experiencing a maritime emergency, > contact 911. > > Mariners may also use VHF channel 16.

I tried to find out as much as I could about the outage. Here's the ghist of it:

Per Twitter, 9:19 AM:

"#UrgentNotice Sector Boston Command Center telephones are currently down. If you or someone you know is experiencing a maritime emergency, contact 911. Mariners may also use VHF channel 16. #SemperParatus #SAR"

12:56 I reached Public Affaris Specialist PA3 Ryan Noel, who is stationed in Boston, and he said "as of ... I'd say about 12:30 ... everyone is back up and running." I asked for details about the cause.

Per Twitter, 13:20 EDT "Sector Boston Command Center telephones are back up and running."

15:25 PA3 Noel called, said problem was caused by a "maintenance update" done by "maintenance workers," and that the update was rolled back to restore service.

I asked PA3 Noel to find out if the problem was in a PBX at the Coast Guard HQ in Boston, in equipment provided by the ILEC (Verizon), or in equipment provided by a CLEC.

15:35 PA3 Noel called, said the problem was in equipment at Atlantic Ave. in Boston, but no further details are available, and he emphasized that the CG phone lines are back in service and working normally.

Bill

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Bill Horne
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