I give up

Like "rats in your attic". They are always upset at the person bearing bad news rather than at themselves for making bad or at least uneducated decissions.

:o]

what article did you use? I need to send one out in a couple weeks.

Does anyone here know if the Silent Knight 5204 will communicate on a VOIP line? I have a customer that's thinking of switching the second line to VOIP.

Regards, Frank

When I first started advising clients via Newsletter about VoIP, I was still getting lots of blank stares when they had a problem after they switched over. So, now with every Newsletter, I'm sending out the information on a seperate piece of yellow paper with big letters ATTENTION. That seems to be working. At least it seems like I'm getting more phone calls before they switch over now and even got one today from someone who'd switched to Vonage a long time ago and didn't notify me ... because they "didn't know it was the same thing as cable telephone and VoIP" (Sigh!)

You have mail js

oops, Im a bonehead. try snipped-for-privacy@HOTMAIL.COM , save the caps. :)

Same thing with IP telephones there pushing in buisness I tell every one to avoid them but they do not listen and they regret ever buying them but now they spent all there money and are stuck with a system very few techs can properly program intercom calls that do not go thru. echo online etc. Oh well. Like my grandfather always said let ass holes be ass holes sooner or later they will shoot them selves in there own foot and go away wimpering.

Jack,

This is what I've done to combat the customer that always trying to fix what aint broken... I've always used the TLM to detect phone line tampering... A Line Fault won't sound the siren, but it will activate the keypad sounder and visual trouble indicator. Within one to three minutes (depending on the panel) of a customer disconnecting the RJ cord from the Jack, or some yahoo cable guy disconnecting the Telco service at the Demark, the customer is going to realize things aint what they used to be with their system, the annoying trouble condition will see to that :-))

What's really cool about the above situation, the Broadband Asshole never gets out of the house without the light bulb above the customer's head (I wonder if the Cable guy F----d up my alarm) turning on....

This is a Moose panel I installed in 1989. No TLM. (Shut it, Mark)

With the new systems, the TLM goes off all right, but my customers always seem to see it as an alarm system fault. I actually have to explain to them that the alarm keypad is REPORTING trouble with the phone line. And for some unfathomable reason, the customer almost always believes the bullshit the phone techno-idiot tells them. As in my original post, the panel has worked flawlessly since it was installed. Suddenly, it misses a timer, and I call. And the customer tells me there is a problem with the way the alarm is connected to the phone line, cuzz the f****ng moron that flunked out of toll booth school told them so. js

Jack, this is selective reasoning by an ASSHOLE that wants cheap phone service... And is probably thinking about $9 a month alarm monitoring next...

I actually have to explain to them

Heh, you're probably right. Good riddance. js

But it has to be the alarm, everything was OK until the keypad started beeping, luckily it happened while the phone technician was here as he was kind enough to check it out, even though he said it wasn't really his job and he confirmed the problem is with the alarm. What time can you get here to fix your alarm?

Doug

That depends on what it's worth to you. Service within the hour will be subject to a 300% idiocy surcharge. The surcharge drops 10% for every hour after that. So, when would like to make an appointment?

Funny, I just had some salesman for Time Warner wanting me to give "approval" to a customer (a.k.a. owner of a group of small residential assisted living facilities) to install digital phones for fire alarm monitoring. So the first thing he asks is if I ever had problems with digital phone service, I guess expecting to hear no. I told him the truth and said plenty. He didn't want to believe what he was hearing and said I couldn't have problems 'cause Time Warner fixed them all, even has back up battery power for 3 hours. So I told him 3 hours isn't really enough and other than faulty TLM reports, unable to download panels and missed test timers and reports to central then nothing was wrong. He said that ADT never has any problems, why should we? I hung up.

"Roland Moore" a écrit dans le message de news: C21Sg.69$ snipped-for-privacy@tornado.texas.rr.com...

ADT in Montreal doesn't even connect ANY account on voip/digital phone.... wonder why...

That's why they don't have any problems!

No, just one less problem.

LOL js

Fair'nuff ;)