Hik Vision Phone apps for CCTV not working

I have the IVMS-4500 on a number of NVR's and am not seeing a problem here. Maybe it was down and now it is not??

Les

The app and services were discontinued on February 15th

Well that SUCKS!!!!!

As if I don't have anything else to do!!!!

Thanks for the input!! I will now start to CRY!!

Les

Its been a while, but the last HIK Visions system I installed could still use port forwarding. For business customers most have a static IP. For residential customers there are both paid and unpaid accounts at DYNDNS.org.

You are right Bob!! Which is how I set them up with Port Forwarding. Which is why mine are working after the shutdown. I have been investigating since the other day and I it seems you beat me in posting here. Now I can sleep tonight.

Thanks!!

Les

Once in a while I still remember something.

Scary to think!! The Gray Matter is still functional!!!

Well, "back then" (prior to P2P setup) all I did was port forwarding. HOWEVER - - - even though - - - I've got three (port forwarded ) systems down (that have called me so far) and as I try to get on to some of my others myself, I see that I can't get into them either. I don't know what's different about your port forwarding. So obviously my "fickle finger" curse is still working. I'm not calling any of the people who haven't called me. Just trying to avoid an avalanche of calls all at once. I've got about 20 out there. I'm going to one of the ones that called this coming week to switch them over to Hik-connect. It's a system that I'll be able to have easy access to for a few hours if necessary. I'll do the other two who called me then I'll call the rest of them one by one after i learn the process and I can get in and out of each of them quickly. As you say, As if I don't have anything else to do ! |:-(

If you used a DYNDNS service from HIK Vision I am sure it would be down as well.

Also remember most residential broad band services do not have a static IP address (and not all commercial either). Some will have an IP that changes every time they connect. Phone companies are terrible for this as they want to sell static IPs as an extra. A lot of cable carriers use a persistent IP. Generally it doesn't change, but if hardware is down, or you power cycle the modem it can change. Or it can just change if they think you are running a server and they want to screw with you.

You have to know the public IP address or use a DYNDNS service and something on the network that checks in with it so the DYNDNS service can name associate with whatever the current IP address is. When I first started using DYNDNS we had to use a client program running on a PC for checking in, but later DVRs and NVRs had their own check in client built in. Often preprogrammed with a DYDNS server owned by the hardware company.

You may have it setup with port forwarding, but the DYNDNS server you used may be down. If you just used the public IP at the time it may just be that you are only now discovering its not a static IP.

Once HIK Vision got hacked I stopped using them and now use INVID, a company based here in the US near me in NY. At that time, HIK Vision was still using port forwarding But INVID was using P2P. Which is child's play to set up. And get this ! I can actually get on the telephone and talk to an English speaking tech who'll stay on the phone with you and actually walk you though, step by step, to solve a problem. Even if it involves another mfg;s equipment in the system. And I don't have to sit on hold for a half hour or more. . When I first became aware of this present problem I thought that maybe HIK-Vision was just shutting down their servers in retribution for the Federal Government banning their use in all federal installations a few years ago after they got hacked. So I thought that maybe I was going to have to change out all of the NVR's. INVID rep sat down with me and showed me the process on how to transition HIK Cameras over to one of their NVR"S Not a straight forward process. Then, as I looked into it more, I found out that HIK-Connect would work. Should be trying to convert my first one sometime this week

It could be that the AP used a check in with Hik-Vision anyway. Lots of Chinese IT equipment/aps does shady stuff. I think they also used to work with regular browsers (for PC anyway) and not just with a company remote client program. I set up a few not so bright users with PC internet browser links directly on their desktop. "Click Here For Video."

The "Click Here for Video" in your post isn't active. You'll have to post the URL But anyway, I switched my first customer over the other day to HiK Connect App. I was able to use the P2P linking. It went pretty smooth. Fortunately that NVR was new enough to have the P2P capability. On the plus side - - - - the customer decided he wanted to upgrade the system from analog cameras to an IP system. $$$$ ! ! ! I've found instructions on line explaining how the switch can be done manually using passwords, etc. So, if I come across an NVR that doesn't have the P2P capability I'll give the manual method a try, I'll post it here.

The name of the link of the customer's desktop. LOL.

OH Jeeeze! I thought you were trying to show me something LOL ;- ))))