ADT purchased Reliance/Protectron in Canada

Recently ADT in the US has purchased Reliance/Protectron here in Canada for a princely sum reputed to be about $5.5 Billion. Protectron is a major pla yer in the security market here in Canada with about 400,000 accounts on li ne with their six major stations spread across Canada. I myself am a third party dealer on their station with 1200 accounts monitored by them.

Over the last twenty years, my customers have been well served by their mon itoring services, which have allowed me to set up my own custom priorities with their operators.My past experiences with the normal, instantaneous "co okie cutter" ADT response to alarms, has shown that without such signals as "cancel codes" being programmed, this has resulted in far too many false a larm dispatches (which in our jurisdiction costs the client $140 a visit). Today, that kind of unfiltered response is close to irresponsible ! That, and other service related reasons, is why I took some 200 accounts off ADT' s station initially and put them over on Protectron's station.

Now the gigantic fish has swallowed the big fish in the ocean !!!!!

My prediction is ADT will leave the operations side of Protectron alone for the short term until they are able to flush out their long term plans. At that time, they will as per their normal practice, "rape and pillage" the p ersonnel of Protectron for only the best people, and let go the remainder o f the Protectron staff. More important to me, they will also force Protectr on to follow their established guidelines for response, as used in their ex isting stations, in order to implement a consistent response pattern overal l.

This is an unhappy day for clients and for dealers on Protectron's stations (IMO). The day they implement those kinds of response policies is the day I swing over all my accounts to an outside independant monitoring station

ADT, you've been warned (not that you really give a damn about the small fr y.....)

Reply to
tourman
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They won't do that until they have sent you your new contract, that if you don't sign they will quit handling your accounts. I strongly suggest you be prepared to swing your accounts at a moments notice. Never allow a big company like that into a position where they can blackmail you, because if they can they will.

Reply to
Bob La Londe

Yes, ADT is a totally ruthless and unprincipled juggernaut when it comes to pricing, and also towards small dealers they see competing with them. A w hile back, when I complained about some of their poor response to the few r emaining accounts I had left on their station, their only response was to r aise the rate from $3 an account to $8 an account. It was clearly because I expressed disapproval and nothing else.

I can see no good coming out of this purchase when it comes to anyone curre ntly dealing with Protectron. The quicker I get away from them the better ! !

Reply to
tourman

to pricing, and also towards small dealers they see competing with them. A while back, when I complained about some of their poor response to the few remaining accounts I had left on their station, their only response was to raise the rate from $3 an account to $8 an account. It was clearly because I expressed disapproval and nothing else.

rently dealing with Protectron. The quicker I get away from them the better !!

Uhhhhhh ....... why wait?

Are you under any obligation to them?

Reply to
Jim

s to pricing, and also towards small dealers they see competing with them. A while back, when I complained about some of their poor response to the f ew remaining accounts I had left on their station, their only response was to raise the rate from $3 an account to $8 an account. It was clearly becau se I expressed disapproval and nothing else.

urrently dealing with Protectron. The quicker I get away from them the bett er !!

No, not really, but I am one of those few dealers who feel I just cannot ar bitrarily change monitoring suppliers without getting the consent of my cus tomers. This complicates the process somewhat. But we have all sorts of pla ns in the works (which I don't wish to discuss in a public forum)

Reply to
tourman

No, not really, but I am one of those few dealers who feel I just cannot arbitrarily change monitoring suppliers without getting the consent of my customers. This complicates the process somewhat. But we have all sorts of plans in the works (which I don't wish to discuss in a public forum)

This station

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will NEVER be purchased by any of the Borg companies :^)

And they do a GRRRREAT job of monitoring your accounts per your instructions......

Regards, Russ

Reply to
Russell Brill

I'd say so, what would you do - hold a vote?

Having your panels programmed to your own toll-free number you can forward is all you really need. Or are you talking about non-technical reasons?

Reply to
G. Morgan

One might be the number provided to the customers for actively clearing a false alarm. Another might be availability of services such as SMS-Text notification or customer CS logon for call list updates, system testing, and account history. Another might be a moral decision to use a FM listed CS rather than a UL listed CS. (FM doesn't demand your source code for proprietary systems. They just test thoroughly that it works as described.)

There are lots of reasons one might not want to change central stations on a whim.

Reply to
Bob La Londe

All good points Bob.

Reply to
G. Morgan

Also, IP reporting compatibility for different IP reporting modules. Support for alarmnet radio. IP as well as toll free for Cell backup. Lots of things to consider.

Reply to
Bob La Londe

Well it looks like only 4 or 5 people can post here and be treated with any real respect. I hope all of you continue to enjoy each others (your numbers are shrinking) company... I won't be back, enjoy your private room while it lasts :^)

Too bad Robert Bass is dead, he was a respectful person when treated with respect, and would contribute to the group in a positive way. Rest in peace Robert, you are missed...

"All Nasty People Snipped"

Russell W. Brill

Reply to
Russell Brill

You missed one.

Reply to
Bob La Londe

Huh? We have always had a contingency to change Central Stations. Alls of those technical issue you mentioned are a concern to us. We have had to change central stations 3 times in the last 25 years. Fortunately my dad planned so that we can. We give our customers a toll free number for cancelling alarms, but its our number, not the central stations. We have all our alarm panels on our own lines for phone and cell. We periodically call a number of independent central stations and interview them to see what services they do and don't offer, and how they react to questions about special circumstances for special customer. That co-op did not do well for price or service last time we called them, but they weren't the worst. We have a database that will allow us to provide information to a new CS. Our biggest time limitation is how quickly they can implement our data, not how fast we can be do everything on our side. Not sure what got in a twist over. If you don't atleast think about contingencies like that you are fooling yourself. It also helps you find those things you can save money on and those things its better to spend money on.

P.S. I didn't know that about FM vs UL, and for us it doesn't really matter, but I did call a CS that advertises that they are FM listed and not UL listed and asked them why. They said basically the same thing you did about it.

Reply to
Billy Wains

P.S. Never is a very long time. I have seen Co-Ops with the appearance or veil of being customer owned get sold out before. In Arizona there used to be one called Associated Grocers. It got sold out to Fleming Foods who then proceeded to cut the throat of all the smaller grocers who had been stock holding members. Anybody who didn't own half dozen volume stores got leveraged out. They didn't get shit for their stock when it was sold either. Its not the only one I have seen, but that one was personal. For Fleming it was an acquisition to cut out the smaller competitors who typically provided more personal service to their customers and nothing more.

Reply to
Bob La Londe

Russ, I knew and interacted with Bob Bass for about 15 years on this newsgr oup. Not once did I have a problem with him or his responses. I treated him with respect and he did the same to me. In the process, I learned a lot of things about security services in my early years in the business.

In many ways, I considered him a friend, albeit from a long distance. I did however, meet him once when I was in Florida, and got the chance to visit him in his beautiful home and meet his parents before they passed on. We ro de motorcycles together and he introduced me to a lot of his Brazilian frie nds who, it was quite evident, thought a lot of him.

I spoke to him in his bed the day before he died. His only bitterness was t owards the health care system which he said had bankrupted him...he didn't even own the bed he was lying in.

I don't want this post to start another "anti Bass bashing" thread. I just want to post a different side to the man who is (rightly or wrongly) badly maligned in this group.

May God rest his soul

Reply to
tourman

group. Not once did I have a problem with him or his responses. I treated h im with respect and he did the same to me. In the process, I learned a lot of things about security services in my early years in the business.

id however, meet him once when I was in Florida, and got the chance to visi t him in his beautiful home and meet his parents before they passed on. We rode motorcycles together and he introduced me to a lot of his Brazilian fr iends who, it was quite evident, thought a lot of him.

towards the health care system which he said had bankrupted him...he didn' t even own the bed he was lying in.

t want to post a different side to the man who is (rightly or wrongly) badl y maligned in this group.

Yeah

Hannibal Lector and I treat each other with respect ..... so he must be a n ice guy.

Reply to
Jim

wsgroup. Not once did I have a problem with him or his responses. I treated him with respect and he did the same to me. In the process, I learned a lo t of things about security services in my early years in the business.

did however, meet him once when I was in Florida, and got the chance to vi sit him in his beautiful home and meet his parents before they passed on. W e rode motorcycles together and he introduced me to a lot of his Brazilian friends who, it was quite evident, thought a lot of him.

as towards the health care system which he said had bankrupted him...he did n't even own the bed he was lying in.

ust want to post a different side to the man who is (rightly or wrongly) ba dly maligned in this group.

Nah!He's just afraid of you .....:))

Reply to
tourman

newsgroup. Not once did I have a problem with him or his responses. I treat ed him with respect and he did the same to me. In the process, I learned a lot of things about security services in my early years in the business.

I did however, meet him once when I was in Florida, and got the chance to visit him in his beautiful home and meet his parents before they passed on. We rode motorcycles together and he introduced me to a lot of his Brazilia n friends who, it was quite evident, thought a lot of him.

was towards the health care system which he said had bankrupted him...he d idn't even own the bed he was lying in.

just want to post a different side to the man who is (rightly or wrongly) badly maligned in this group.

And they both met their just rewards.

Reply to
Jim

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