I just got thrown in to having to administrate a Nortel Meridian system, with no manuals, information or experience. I have a user phone was on the hunt group for all incoming calls. I need to remove her, and don't know where to start. I could really use either step by step instructions, or a link to a comprehensive manual... This enough information?
VERY basic HUNT GROUP Q (Nortel Meridian)
Jun 19, 2007
6 Replies
when you say hunt group, are you referring to the ACD tables?
Essentially, The main dial-in goes straight to 3 consoles, this is one of them. It needs to not be anymore :-)
I know essentially nothing about the meridian system, but I AM a tech guy. I know that it has to be programmed from the phone, as we dont have any sort of console. Does tha thelp some?
It sounds more like you're talking about a Norstar than a PBX. You need to give more details - phone (console) model would even help.
Go to this site. If the system looks like the forth picture down, it is a Norstar.
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KenW
it is a norstar, yes. The phone models are: M7324,M7208. I believe i need to use a phone "FUNCTION" but I dont know how to know the function number, or even the name of the process I am trying to accomplish. On my Avaya system, its a simple hunt group, but the avaya is much easier to navigate.
Sounds more like ringing than a hunt group. Go to
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Lokk for Nortel CICS (new software) or 825 DR5 (old software)
TerryS
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