Call Pilot auto attendant issue

I have a Call Pilot 5.0 system that started someting strange a few months
ago. I just took over supporting it so I am not sure what all transpired
around then. External call comes in, user selects * for extension through
dial. If the destination does not answer the calls rolls back and they get
the menu again.
Internally it works correctly, call goes to the destination voicemail box
like normal. Not sure what could cause this? PBX is a CS1000E Rls 5.0.
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