While on the subject of PCANYWHERE

Has SP2 come out in between now and your last connect? It probably installed firewalls on one or both sides that are preventing communication.

Add a port exception for UDP 5632 and TCP 5631 to the windows firewall or any other firewall you're using, to allow PCAW through.

-Russ.

I thought of that, not for the same reason. I let Netgear take care of my firewall.

As far as I know the other end have checked and double checked the firewall and recently had a problem trying to install SP2 so let that go for a while.

Does she have a netgear or other router?

Since it is XP Pro, have him turn on MS Remote Desktop and log into his PC with that. Then you can inspect the PCAnywhere yourself. You may need to uninstall norton and reinstall. I had an odler version of pc anywhere that had trouble after a WIndows update.

Just make sure he turns on Remote Desktop not Remote Assistance. I use RDP to customers and my home all the time. Very useful. I stopped using PC anywhere once RDP came with XP.

We use VNC or TightVNC running on a non-standard port with a password so that we/they can see the actions as though we're sitting there. When I've used remote desktop it locks out the users on their side until I'm done...

I believe Remote Assistance does that functionality, however it is by invitation only. The host must invite the remote.

In situations where you can't connect directly due to a firewall, I've found

Plus it's useful in the general sense for meetings, as you can show the screen (or app) in question to mulitple other people at the same time and hand keyboard control to whoever you want.

-Russ.