Sidewinder errors.

HI all. Dear we are using a lot of SWG2 appliances as proxies for filtering.

some time we got the following errors:

"ERROR Access Denied


Access Denied by security policy The security policy for your network prevents your request from being allowed at this time. Please contact your administrator if you feel this is incorrect. " and some times

ERROR Proxy Error ________________________________________ The proxy encountered an error. Please try again later.

does any body face it before? what does those errors mean? and is there a feature that will help to get the details of the box which is causing that issues?

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Are you using smartfilter? If so, you may need to adjust your application defenses or possibly reconfigure allowed sites within smartfilter.

You may need to adjust the number of proxy connections allowed for the proxy; it's possible that you simply don't have enough proxies configured to handle the traffic.

man showaudit and/or use the audit viewing function within cobra.

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Default User

When this is happening do the following cf set loglevel=4

tcpdump -npi (interneal interface em1) -s 1500 -X -w filename while this is running trying accessing the site that that is giving you trouble. When you get the "Access Denied" do a ctl c

start another ssh to the firewall and do a acat -ak

Look for the "Access Denied" review the filename for any denies.

Don't forget to reset cf set loglevel=2


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