where to find files requested by phone

You need to do some googling on setting up a SIP phone. You can't find those files because they are named based on the MAC address of the phone (which is unique). You will need to create those manually using some templates you can find on the internet, Google sip.cnf or sipdefault.cnf. You'll need to use the template, rename to match the file requested (once again, its based on the MAC of the phone's nic), and edit the settings as necessary.

You can find most of these on trixbox.org, here is a link to get you started:

You can find most of these on trixbox.org, here is a link to get you started:

What are you using as your VOIP server? Asterisk, call manager, CM Express? Based on that we should be able to find you some templates to use and put in your tftp server. To be honest, the size shouldn't matter, and it should be phone/voip unspecific. What was the boot loop? Did you change sip.cnf, sipdefault.cnf, and the others, and ensure they are pointing to the correct phone image file names? All that stuff has to match EXACTLY, even down to upper case vs. lower case. Is this SIP or MGCP?

ok thanks for that info. I hadn't planned to get into tribox so I suppose I won't be using that.

I had it in mind to try 3CX first as the soft pbx/voip server. Then next I was going to try CM Express. I'm sorry I didn't make notes of the boot loop, but it's gone since I deleted the file and did factory reset. At this point in time I need to convert my 7940 phones to SIP so they will work with 3CX. I got half way there with one of them and then the phone display said 'Unprovisioned Phone'.

That error message is completely healthy. That is part of the process when you convert to SIP and then bring it up. Once again, google is your friend. Google 7940 and unprovisioned phone and there are lots of threads about getting this up and running. However, this is most likely back to images, the tftp server, and the config files. Once you get that stuff under wraps, you will be gold.

I know this is the trixbox config, but the process is still near identical for you:

"Trendkill" wrote in message news: snipped-for-privacy@x38g2000yqj.googlegroups.com... On Nov 21, 7:52 am, Trendkill wrote:

I know this is the trixbox config, but the process is still near identical for you:

---------------------------------------- thanks for that link, it was helpful. however this phone is sending me into the pits of despair. The phone keeps requesting CTLSEP.tlv I don't have this file and I don't know where to get it or what it should contain. On google I read somewhere that an empty CTLSEP file would help get the phone past this request, so I tried that but now the phone is saying 'File auth error'. Cisco docs I found indicate this is a problem with CTLSEP file so I'm back where I started. I can't believe the crap this phone is throwing up. The phone has also gone into another loop involving CTLSEP.tlv and SEP.cnf.xml - as per this TFTP log: [11/22/08 01:04:24] 'CTLSEP000F8FFBB011.tlv' of type 'octet' is requested from 10.10.1.3 [11/22/08 01:04:24] Transfer of 'CTLSEP000F8FFBB011.tlv' has successfully completed [11/22/08 01:04:24] 'SEP000F8FFBB011.cnf.xml' of type 'octet' is requested from 10.10.1.3 [11/22/08 01:04:24] Transfer of 'SEP000F8FFBB011.cnf.xml' has successfully completed [11/22/08 01:04:41] 'CTLSEP000F8FFBB011.tlv' of type 'octet' is requested from 10.10.1.3 [11/22/08 01:04:41] Transfer of 'CTLSEP000F8FFBB011.tlv' has successfully completed [11/22/08 01:04:52] 'CTLSEP000F8FFBB011.tlv' of type 'octet' is requested from 10.10.1.3 [11/22/08 01:04:52] Transfer of 'CTLSEP000F8FFBB011.tlv' has successfully completed [11/22/08 01:04:52] 'SEP000F8FFBB011.cnf.xml' of type 'octet' is requested from 10.10.1.3 [11/22/08 01:04:52] Transfer of 'SEP000F8FFBB011.cnf.xml' has successfully completed

and it just goes on and on with 'File auth error' on the display. thanks for the help you've given by the way. Any more thoughts would be appreciated.

Image auth or file auth? Based on this think, a image auth means the signature check failed, and I have a hard time thinking it would be anything other than this for the file auth error too. Still looking for solutions.

Here is another link to read:

And yet another thorough link for this entire process:

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at the above link I saw the XMLDefault.cnf.xml so I created my own xml file from it, rebooted the phone and watched wireshark very carefully. There is a lot more activity going on now when the phone boots (too much to mention here), the File Auth error message has gone but the phone is now in a boot loop. The display starts with:: Configuring VLAN Configuring IP TFTP: P0S3-08-10-00.loads (appears very briefly) Verifying load copying to Bank 1 and then it goes to Configuring VLAN again. but wireshark is still showing: Request, File: CTLSEP000F8FFBB011.tlv....File not found Request, File: SEP000F8FFBB011.cnf.xml....File not found Request, File: SIP000F8FFBB011.cnf....File not found Request, File: MGC000F8FFBB011.cn....File not found

these files have been a persistent problem for several days now but I can't get past this point. I need these files or I need to know what they're for and how the phone can get them but so far no success. I don't think I'm going to get anywhere until the phone gets these files.

hang on, partial success. after my previous post I added SIP.cnf and SIPdefault.cnf to the TFTP directory, cleaned up the crap in them and reset the phone. This time the display said 'Upgrading Application'. I think I've reached a really good point, the phone doesn't display any more error messages but get this ( ha ha), the display now says 'Do not Disturb'. what a cheek, but gotta laugh. top right hand corner says SIP and across the bottom of the display the buttons are labelled Redial - NewCall - CFwdALL - DND. This had got to be good. One tiny gitch though, wireshark log says: Request, File: RINGLIST.DAT...File not found Request, File: dialplan.xml...File not found this isn't a major problem right now, there's a 1001 details to clean up but I'm just so relieved to have this phone acting sanely. thanks a million for the help you've been giving.

You are almost there. Phone sounds likes its fine, the rest of the work is probably going to be in the actual voip server (if the tftp server isn't on the same box). This is why a setup like trixbox is so nice, because it installs a tftp server and has all the necessary files, you just need to modify for your installation. I can't recall if dialplan.xml needs to load via tftp, or if the phone should know where to get it from the voip server, you are getting ready to go past my expertise (I'm a network guy who has played a lot with voip, not the other way around).

After looking on that voip-info link I sent, it says files like dialplan.xml are optional, and help setup specific dial guidelines and when to match and dial. Again, I'm sure you can find a template for this, but it doesn't sound too critical. Once the phone is booting and has the right IP for the voip server, the rest of the configs should be on that (external number/trunk, internal extensions, how to ring them, etc). Once again, trixbox's gui is nice and has a ton of support. I'm not trying to swing you to trixbox, but since it does have good documentation, its a good system to learn on before jumping into others.