Hi Russ,
You may wish to investigate these steps:
Step 1. Check to see that the VPN Client user is supplying the correct username and password.
Step 2. Verify that the username and password are present in the database.
If you are using the VPN 3005 Concentrator as the remote server, you can verify the username and password.
Select Configuration > System > Servers > Authentication, then select Authentication Server, and click Test.
When prompted, enter the username and password.
If authentication is rejected, the username and password are not matching.
If you receive an authentication error ("No response from server"), continue to step 3.
Step 3. Verify that you have configured communication parameters for the authentication server properly.
Also, ping the authentication server to verify connectivity.
Hope this helps.
Brad Reese BradReese.Com - Cisco Repair
formatting link
Hendersonville Road, Suite 17 Asheville, North Carolina USA 28803 USA & Canada: 877-549-2680 International: 828-277-7272 Fax: 775-254-3558 AIM: R2MGrant BradReese.Com - Cisco Power Supply Headquarters
formatting link