thus P.Schuman spake:
i saw it differently; however, those vendors who do care after sales are called 'communists' by their competitors. (yep, i like them :)
but it's true. if you don't pay at least 100,000 bucks per annum they don't give a shit. i heard it from two of their sales engineers.
again, this is why my BGP gear is based on OpenBSD.
you can get 'basic support' -- where an engineer pops up when you call them because a PSU of a 4500 or 6500 broke and he'll tell you 'hey, that power supply doesn't work'. great.
okay, you know whois(1). but: this is my private fun stuff, not my employers' :)
wbr,
timo