Cisco TAC Policy:
Receive workaround solutions to reported Cisco software problems using reasonable commercial efforts.
In some cases, Cisco will implement a patch to the software.
When Cisco asks you to upgrade software to resolve a problem, you will usually receive information about the specific software problem.
However, to speed resolution, you may elect to upgrade without receiving the specific information.
If this is the case, Cisco will still attempt to identify the software problem.
Brad Reese BradReese.Com - Cisco TAC Contacts Worldwide
Hendersonville Road, Suite 17 Asheville, North Carolina USA 28803 USA & Canada: 877-549-2680 International: 828-277-7272 Fax: 775-254-3558 AIM: R2MGrant BradReese.Com - Cisco SMARTnet Pricing