Anyone have any experience with a fire in their data center? We are dealing with small UPS fire and are trying to get Cisco's position on cleaning protocols for the exposed equipment. The fire was minor, as were the deposits left on the equipment but if the cleaning is not done to Cisco's protocol then the Smartnet contracts become void.
We are getting conflict information from Cisco, the Reseller, and other vendors. Does anyone have any experience with this gray area?
Suggest you follow Cisco's advice as well as contact directly your local Cisco Sales Office:
Brad Reese BradReese.Com Cisco Repair Service Experts
1293 Hendersonville Road, Suite 17 Asheville, North Carolina USA 28803 U.S. Toll Free: 877-549-2680 International: 828-277-7272 Website:let the insurance company figure it out, any damage that is not maintainable on the contract let them replace it.
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