I recently moved into a condo complex and I am trying to install Comcast high speed internet. After connecting the cable to the cable modem and powering up the computer, I can never seem to get farther than a steady receive light and a flashing send light. After a two calls to customer service, they finally agreed to send a tech. out. My question is, could it be the apartment amp that is the problem? I have heard some older amps do not allow a return path. Will the cable company replace this device, or will I have to coordinate with the condo association? I am trying to limit the amount of time I have to sit and wait for the cable tech to come out.
With my first call to customer service, they had me try to adjust the proxy settings on my internet browser. Would this have any impact on whether I would be able to get all of the lights on my cable modem working? Another note, I cannot see the diagnostics page when I type in 192.168.100.1 (it's a Motorola Surfboard modem)? Could this suggest a firewall or IP settings problem. It would be great if I could resolve the problem on my own.
Also of note, I had Zone Alarm installed and I uninstalled it. I also had a router installed where I lived previously, but I have no use for it now, so it is no longer being used.
Thanks for the feedback!