We currently use a Symantec Gateway Security firewall for internal and external security. It is the former Axent product, upgraded and rebranded. I have had no issues with the appliance, but Symantec is ending development on the whole family of products.
I'm off to find a less dead product. I've arrived at a Firebox x750e with the UTM bundle and "pro" software. We're demo-ing it. I got a stellar price on the appliance. My major problems are the configurator application, and tech support.
To put it mildly, I have a problem communicating with the techs. First, it takes hours and hours to get responses. You don't call them, they call you. Then its a struggle to get them to understand your questions and problems. And its a struggle to understand their answers. I've gotten no satisfaction heretofore on any of my open tickets, and they were just config questions. I don't know what they are like in network down emergency.
The config app is the pits. Granted, the Axent and 1st generation SGS configurators weren't stellar, but they made significant improvments over the years. This app, while snappy, is terrible for more than a basic firewall config.
Should I just toughen up and push through the configuration issues... Will watchguard tech support be as responsive as they would need to be in a network down emergency?
Is there a better firewall out there for the same money?
TIA