Hi all,I have been a Comcast customer for years and their prices not withstanding, have been very satisfied with the service.However, Today, I got a call from an SBC salesperson. I know I'm not all that close to my CO, I think a little over 15000 feet; but, she said that a remote terminal had recently been installed in my area and that I appear to be "right on top of it". She offered me the following two deals, neither of which I could find at (if it matters, I live in Michigan just outside Detroit in the 586 area code:1. A monthly fee of $19.95 for downstream speeds up to 3MBPS. I don't know what the upstream would be, and I'm not sure if the $19.95 is just introductory or if it would be for the life of the contract. on the lowest monthly fee I saw was for the "express package at $26.95, and this package only clamed up to 1.5MBPS down. 2. The Pro package for $36.95 a month. The person I spoke with said that with the Pro package, I could possibly get up to 6MBPS down.Firstly, why is there such a discrepancy in terms of speed clames? The possible max speeds the rep quoted were twice as fast as those stated on the web. Does this have to do with my proximity to the remote? Can the rep tell me exactly how far I am from the terminal, and if so, can I determine anything based on the distance she gives me?Second, what is SBC's policy in terms of a cancelation period? I think what I would like to do would be to activate DSL on a trial basis. If it's at least as fast and reliable as what I already have, I would keep it, but I wouldn't know until after trying it for a few weeks.Thanks for any info,--Al

Should I switch to sBC from Comcast?

Read below before mailing 21 years ago

$19.95 is the montly fee IF you also switch to SBC as your long distance carrier. At some point they are going to "slam" you (i.e. yank you away from your current LD company). At least this is so in California.

$26.95 / month if you do not use their long distance services in CA.

Trusting a SALES person to quote line distances is like trusting a butcher to repair your car engine.

They say somewhere in their web site they have a 30-day money back guarantee, but if you read the review above, they enjoy disconnecting customers early and CONTINUE BILLING after service has been shut down.

If you see a 'X' in my address, please remove it before e-mailing me. Do not add me to any MicroSoft address book; let's stop the viruses. Do not send me unsolicited mail. I track and report spammers.

------------------------------------------------------------------------------- The FAQ files v1.21 for the Tropez, and v1.01 for the TBS-2001 sound boards can be obtained from:

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Al Puzzuoli 21 years ago

Yikes!

Well, for whatever it's worth, I took the plunge and have an order in progress with them. I won't hesitate to cancel quickly though if things aren't up and running happily within the first few weeks.

I do have a question about that which I'll post in another thread.

--Al

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BR 21 years ago

That's fine. Just get as much as you can in writing, and get lot's of names. If something goes wrong, you want to argue from a position of strength.

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Percival P. Cassidy 21 years ago

But if he already has phone service from SBC, being on the do-not-call list doesn't stop SBC from calling him and offering additional services: there is an existing business relationship.

Perce

On 01/09/05 07:05 pm Erik Freitag tossed the following ingredients into the ever-growing pot of cybersoup:

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Pierre Aterianus 21 years ago

Al,

What are they going to charge you for your service? They have been running a $14.95 and a $3.20 basic phone service ad's recently (I'm on Vonage) and I was wondering what are the real costs.

Pierre

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