VPN Verifying Username and Password Stalls

MS 2003 Server VPN, Linksys firewall pass-through.

-Works normally for unspecified period.

-If user is dropped then when they try to reconnect they cannot.

-If they change their IP address they can connect

-After a period of time they can reconnect with their old IP address

When the user was unable to connect we did a sniffer trace and found that it does: Start-Control-Connection-Request Start-Control-Connection-Reply Outgoing-Call-Request Outgoing-Call-Reply Set-Link-Info client-->server PPP LCP Configuration Request then just goes over and over while the user has the Verifying Username and Password box. It then never connects.

Any ideas appreciated.

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