Gota call from an internet (ISP) company that promises TRUE Enhanced 911 (you say nada but your address shows on your local responder's console) AND
This is the first time I have heard of these two promises.
How could a VOIP provider promise phone service during a blackout if they didn't also own and operate your internet service provider? The last blackout we had was due to a downed tree that took out all the utilities - cable, phone, and electric. Even the phone company could provide E911 under those circumstances.
An ISP IS an internet provider.
I think you omitted the word "not".
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