Hello, I have several users trying to use PVX for videoconferencing.
I am in San Diego. I can connect to a user in Tokyo fine. I can also connect to another user in San Diego.
The other user in San Diego can connect to me. He cannot connect to Tokyo, ever. He gets an error about an "intermediate network" not servicing the far site. Polycom tech support has not been any help.
I'm sure his firewall is setup correctly. Same ports as mine and he can connect to me just fine. As a matter of fact, I've put him in the DMZ and he still can't connect. I'am using a Linksys. He has a Dlink.
Any ideas how I can fix this, or even suggestions for troubleshooting? TIA