Our Toshiba Strata DK280 has OS 4.3, and we use DKT-2010 desk sets. We
also have SMDI integration of an AVT Call Express for auto attendant
and voice mail, and when users have voice mails, those are configured
so the lamp next to the MSG key flashes.
One user advises the Flexible Key assigned to MW-FLASH on his desk set
is now lit up permanently. A review of Toshiba's SYSTEM OVERVIEW and
the INSTALLATION AND MAINTENANCE MANUAL does not reveal why. Of
course, the latter is huge, and I could have overloooked it.
Those of you with Strata experience: What could cause this, and (more
important), how do I clear it?
Thank you kindly.
It may be that the phone is using that as a msg waiting lamp. Try dial
ICM #409 to see whether that clears it. Or you might try plugging in a
display phone to see whether it tells you what station left a msg, and
call it back.
Take care,
Rich
God bless the USA
Yeah, is it possibly a msg waiting light for a Phantom DN? What is the
actulal 3-digit code that is assigned to the button?
Take care,
Rich
God bless the USA
together; repeat until you're normal." - KOTH
TerryS, the Flexible Key is assigned to MW-FLASH
As noted above.
--
John Bartley K7AAY USBC/DO PDX OR USA
"This is a carburetor," Hank tells his son. "Take it apart, put it back
together; repeat until you're normal." - KOTH
Rich, the Msg button (non-flexible) has an LED next to it which we use as the
Msg Waiting lamp.
And, {ICM}#409 did not clear the lamp.
The DKT-2010 desk sets is a display phone, and does not show any station leaving
a message or callback.
Other ideas?
--
John Bartley K7AAY USBC/DO PDX OR USA
"This is a carburetor," Hank tells his son. "Take it apart, put it back
together; repeat until you're normal." - KOTH
I just assign that through Toshiba's DKADMIN software, picking the
assignment (MW-FLASH) from a pick list in the software running on a
serially connected PC.
Page 3-55 (Strata DK280 Installation and Maintenance, Aug '94,
Programming, Programming Procedures - Record Sheets) indicates that
code should be 499. Is that what you're asking for?
All I need is Flash; the Message Waiting function is handled by the
lamp by the dedicated Msg button on the DKT-2010. However, I must have
a Flash blutton, and asking my users to jiggle the hookswitch will not
be accepted by them. I don't see a code for just Flash; is there one I
don't see or which is not documented?
Many thanks.
BTW, none of the desk sets with this lamp lit have Phantom DNs. There
are only two Phantom DNs in the entire system, and none are involved.
And, this keeps growing: I now have five desksets with this lamp lit.
None of them use the same line card. Many other stations on the same
line card do not have the MW-FLASH lamp lit. Hmmm.
You may have done this already, but try resetting the phone system to
see if the light clears. It may be a random bit that has turned it on.
In the mean time I'll do a little research in my manual, which I don't
have here at home.
Take care,
Rich
God bless the USA
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