What Public Safety Agencies Can Do While Waiting for Next Generation 911 [telecom]

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The old system has been the victim of its own success, a software executive argues

By Dave Nyczepir

People expect that 911 will always be available, until they can't get through.

One software executive says public safety departments can learn from the private sector when it comes to making their systems and technology more resilient for when 911 outages occur.