Washington Dismisses CenturyLink 911 Outage Complaint [telecom]

The Washington Utilities and Transportation Commission dismissed a complaint against CenturyLink for a 2017 911 outage. The Commission found that, while there was a service outage, the outage did not violate the States rules. The outage occurred during a planned switch upgrade and the Commission found that the network malfunction was not reasonably foreseeable and that CenturyLink and Intrado "took reasonable steps in planning and implementing the switch upgrade to reduce the risk of error, provide prompt awareness of the outage, and restore 911 service as rapidly as possible."

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