I found this on The Consumerist site:
Verizon Wireless Customer Service Is So Terrible, I Actually Miss AT&T
By Mary Beth Quirk on March 2, 2012 4:00 PM
Peter thought he was doing something pretty sweet thing for Verizon Wireless. After fours years with AT&T, not only was he switching over, but he was bringing a total of four phones with her. So forgive him for assuming that maybe Verizon wouldn't make the entire experience a completely miserable one.
When we say miserable, we mean it -- reading through Peter's sage brought to mind climbing up Mt. Everest in a blizzard wearing only flip-flops.