A two-month battle shows how to solve a big problem with a major company
By Mark Huffman
Each month Charles, of Clarks Summit, Pennsylvania, got a text from Verizon notifying him that his wireless bill was scheduled for autopay. Each month the bill was just under $124. But on April 15, Charles' text from Verizon said he owed quite a bit more -- $13,325 to be exact.
"The charge simply seemed absurd to me, almost funny," Charles told ConsumerAffairs.
But the humor quickly disappeared. Five days later, Charles contacted Verizon customer service and explained the situation. He told the agent there was no way he could have accumulated such a large charge and hoped the issue would be resolved quickly. It wasn't.
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