Weber, 76, says he called Frontier half a dozen times before being
> promised a credit. Then, a couple days later, Frontier told him the
> credit was denied because the company found evidence that he had used
> the company's Internet service. Was he really in Florida or was he
> sitting at home ordering flying-saucer sleds and winter chai from Amazon
> while collecting a reduced-rate bundle from Frontier?
>
>
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I wonder if there were various devices (Internet of Things) that WERE using the Internet. Perhaps his Roku, television, refrigerator, or whatever was phoning home, getting updates, etc. when he was not there. Or, a neighbor is using his wifi? Next time, turn off the cable modem.
Harold