T-Mobile implementing a new security feature for SIM swap requests [telecom]

SIM swaps continue to be a problem for wireless users in the country. And one way to address the issue is by looking for ways to improve how these are done. T-Mobile disabled its self-service SIM swap last month so they could start implementing an extra security measure against such requests. And while the self-service step has been disabled, users had to contact support to complete the process.

Thankfully, T-Mobile has found a way to make SIM swap requests more secure. As reported by The T-Mo Report, the Un-carrier has a new SIM block service that will allow customers to block their line or entire account from getting a SIM charge. The report reveals that a SIM can only be changed once a block is disabled. If a SIM block is active, the customer needs to verify the request with a one-time passcode sent via email or as an SMS to an existing line. As a customer, you can access the new SIM block feature via the T-Mobile app or the My T-Mobile website.

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Bill Horne
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