By Annie Moore Published: Jun. 28, 2022 at 1:45 PM EDT | Updated: 21 hours ago
BECKLEY, W.Va. (WVVA) - After T-Mobiles merger with Sprint in 2020, the company has worked to incorporate many of its Sprint customers into the T-Mobile network. As part of the process, customers were given new SIM cards to connect to the new system. But ever since making that switch, many customers in Beckley are reporting problems after a considerable drop in service.
Angie Vanover is a T-Mobile customer who struggles to get service in the regions biggest city, Beckley. She says making calls and sending texts are a challenge.
"Its ridiculous, to pay that much money for service youre not getting."
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