T-Mobile Home Internet Users Reportedly Hit With Modem-Crippling Update [telecom]

The update may have affected around 34,000 subscribers.

By David Lumb

Thousands of T-Mobile home internet users have reportedly had their service stopped flat thanks to a software update that kills their modem.

A firmware update sent to Sagemcom Fast 5688W modems used by T-Mobile home internet users has crippled around 34,000 of the units by cutting them off from the carrier's network, preventing them from being reset on T-Mobile's side, according to The Mobile Report. Without a remote fix, customers have needed to swap out their modems entirely for new units.

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