In article , Danny Burstein
> Unfortunately, the actualy duration of the problem was several hours;
> Vonage is, quite simply, lying. And the problem recurred on two > successive days.
No doubt about it. It caused major problems for me.
If Vonage were a regulated entity -- which it's gone to great lengths
> to not be -- there would be significant penalties not just for this
> sort of service failure (note that Vonage hasn't exactly contacted its
> customers and offered to refund any of their money for the time that
> their phones were out of service) -- but also for lying about it.
What this proves is that Vonage is simply not a viable replacement for wireline service. I've been a Vonage user from the beginning, suffering through echos and quality issues for the first several months.
I figured it was all worth it for the unlimited, inexpensive "out WATS." But, now that SBC offers unlimited nation-wide toll for a competitive price, it makes me think about using only my wireline (which I never got rid of). The only advantage Vonage offers today are virtual numbers.