And don't you just hate it when the voicemail system asks for your account code so they "can better process your call" and the very first thing that the human operator asks for is your account number?
[TELECOM Digest Editor's Note: Actually, in the case of human operators, its not a bad thing that they ask first for your account number or other identifying feature. While you are on the line explaining your problem, the better trained agents can be scanning your account as you are speaking, and frequently have an intelligent and correct answer for you when you have finished stating your problem. Would you prefer that they listen politely to your problem, _then_ ask for your account number, go away, and come back in a minute or two with an answer? Even for automated systems, the several seconds required for voicemail to give its spiel is time the system can be spinning its disk drives and looking up your account if it knows your name and identity. PAT]