There's also that nagging problem where the system isn't perfect, and sometimes the RFID tags that are used don't work, or you have a malfunctioning toll lane. I just recently got hit with one of those. I'm an EZ Pass user, and my work ended up taking me to a remote podunk little rural area in southern NJ. When I got ON the turnpike at a major, heavily travelled and manned toll plaza, I passed through the EZ Pass lane and my tag registered just fine. Getting out to the sticks, I exited in a remote, unmanned and probably barely used toll plaza. Bzzzt! My transponder wasn't picked up and I was flashed a "GO: TOLL UNPAID" warning on way my off the turnpike. Lovely.
Later that day I called up the EZ Pass customer service number and told them what happened. "No problem," came the response. "As long as your license plate is resgistered on your EZ pass acount, we'll make the correction and everything should be fine."
Fast forward to yesterday. Assurances notwithstanding, I received a toll violation notice from the NJ Turnpike authority. Attached was that oh-so-incriminating photo of my car "skipping the toll," and a bill for $25.70 ... 70 cents for the actual toll, and $25.00 in "administrative fees," along with one of those typical scary-language legal threats that if I don't pay up within 10 days, I could be hit with additional fines "in excess of" $200. Clearly, they knew where my car got ON the turnpike in order to charge the correct toll amount, otherwise they would have assesed the maximum toll amount (which I believe is around $2.00). So you'd think they'd figure it out that my tag was successfully scanned there and obtain the correct billing data that way.
So now, I have to fill out a "dispute form," and indicate in writing why I feel I SHOULDN'T be hit with the fine. I've explained that I am an ex pass customer and had my tag in the car, and attached supporting documentation (tag serial number, account #, etc.). We'll see what kind of response I get.
E-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply.