One of my fears has come to pass, an irresponsible Telco disconnected our 800 # on 4/10/09, we just learned of the issue. To our knowledge we don't owe them any money, nor have we ever been tardy in our payments.
Qwest gave us no notification, we just happened to find out about the issue. Of course the published numbers are closed for the day :-( so I get to stew about this all week-end.
Anyone know the procedure for demanding that our number be returned to us? We have had this number for 15+ years.***** Moderator's Note *****
Judging by the tone of your message, a little "cooling off" time may be a good thing: you're not going to get anywhere by lashing out.
Let's step back and look at the basics:
- Is the 800 number still being routed, or is it going to a recording?
- Do you have a dial tone on at the demarcation point?
- Do you know the "plant test number" associated with your 800 line? If so, are you able to ring the line and talk on it?
- Are you sure the bills have _ALL_ been paid? Remember, QWest is probably _not_ the inter-exchange carrier for your line, unless it's a Band 9 number, so you must check with your IXC and be sure you're not in arrears with them.
Please provide the answers to these questions, and then take a breath: this isn't rocket science, and you can get this fixed without waiting for Monday if you can identify the point of failure.
Bill Horne Temporary Moderator
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