I just got off the phone with Epson technical support for my scanner.
I can't believe what they just told me.
According to what I've read, the USB standard is for five meters in length. Converting that to British units, that yields just shy of sixteen and a half feet.
I have an Epson V39 Perfection scanner. I got a fifteen foot USB cable to connect it to my new supercomputer.
The supercomputers support four monitors. So I got a work station that has two shelves on it wide enough to hold two wide screen monitors each. The work station is six feet wide.
Since the computer is to the right of my work station and I have a small table to the left of it for my scanner and a few other things, I need to run the cable to the back of the work station (a couple of feet) the all the way behind the work station (six feet) and then to the scanner on the table (about four to five more feet).
This should have worked just fine. It doesn't. Sometimes the scanner works. Sometimes it does not.
When I was on the phone with Epson technical support, they told me I needed to change it to a USB cable with a maximum length of three to six feet.
I explained to them why I couldn't do that. I told them we needed to come up with a solution (some type of inline booster device that would work to resolve my issue).
They said they are going to let the higher level support research it and call me back. I will believe that if/when it happens.
I also asked them if this maximum six foot USB length was true of all Epson USB products. I was absolutely shocked when they told me it was.
It seems to me that this may be representing their device(s) as USB when it can't support the sixteen foot plus limit that I understand is part of the USB standard.
Can anyone enlighten me on this?
Also, if anyone knows of a solution [short of having to lay a bulky USB hub on the floor under my computer work station] to my dilemma, I would appreciate you sharing it with me.