October 31, 2019
State regulators in several states are investigating service quality issues at Frontier Communications. CWAers have been calling on Frontier to invest in its network and workforce to improve service quality.
Last week, CWA urged the Public Utilities Commission of Ohio (PUCO), which is investigating customer complaints against Frontier, to address the company's refusal to recall dozens of trained and experienced Ohio technicians, who are currently laid off, to make much-needed repairs. Since Frontier's acquisition of Ohio landlines from Verizon in 2010, Frontier has cut its CWA-represented workforce by 70 percent, meaning fewer resources for maintenance, repairs, and customer service.
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