Because Vonage does not route its 911 calls through the system used for traditional wireline telephones, consumers placing such calls might get sent to a non-emergency number or even a recorded message instead of a live dispatcher, said Connecticut Attorney General Richard [.....] Vonage spokeswoman Brooke Schulz said the company disagreed that consumers were not fully informed about how Vonage's911 service works, although Vonage remains "open to suggestions" for improving its disclosure.
Working Toward Agreement
But she said the real problem is that Vonage has not yet been able to negotiate an agreement with SBC Communications, the dominant wireline phone company for most of Connecticut, for access to its 911 network.
Howard Riefs, an SBC spokesman, said talks between SBC and Vonage about 911 are ongoing. "We've been meeting over the last few weeks on this issue, and we're hopeful that we'll be able to reach agreement," he said.
Late Tuesday, Vonage said it had reached an agreement with Verizon for access to its 911 network, allowing emergency personnel to receive calls from Vonage customers directly, along with related information, such as location and call-back number.
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