CenturyLink Drops TV Services, May Ditch Residential Broadband [telecom]

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By Carl Bode

CenturyLink is what you might call a hot mess right now. The company's lagging broadband upgrades make it clear that residential customers across countless markets simply aren't a priority. That apathy has resulted in a steady stream of customer defections as customers in many un-upgraded markets flee to faster cable speeds. While millions of customers within its footprint struggle with sub-6 Mbps speeds, CenturyLink has shifted its focus toward enterprise service with its recent acquisition of Level 3.

CenturyLink is also facing a wave of lawsuits over fraudulent billing, after a whistleblower revealed the company routinely overbills its users and upgrades users to services they neither wanted nor asked for.