Broadband forum: Century Link is horrible [telecom]

This is from the CNET Broadband forum

Broadband forum: Century Link is horrible

I had service from Century Link for roughly a year. During that time I never once got the speed they claimed. I was paying for 3mb/s and most of the time it stayed at 1. I have seen it go as low as 300kbps however.

In late December early January I decided I had had enough and would not like to renew service. I called them and notified their customer service representative that I would like to discontinue service. The representative I spoke to said that would be fine and that service would not continue. As soon as my payment was received they reconnected service and now are saying I am on the hook for several months of service I had explicitly asked to be disconnected from. They claim that there is no record of the call even though I can show very clearly from my phone records that I spoke to them twice in the two days prior to payment being sent. When I asked to see their records of my calls the second level manager I spoke to said he could not authorize that and that it could take a week for them to get that information to me. Like he couldn't just do a print screen and e-mail it. He also said that even if I had asked for service to be disconnected it would have been reconnected automatically because I paid electronically through my bank rather than paying over the phone. That also makes a whole lot of sense.

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(Full disclosure: I used to work at CenturyLink)

Reply to
Bill Horne
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Try typing "centurylink sucks" in the search engine; I got a number of results that way.

sidenote: google no longer has the "search settings" button available, so I am limited to 10 results per page (this is without logging in - I don't log to use google).


Reply to
Jon Danniken Forums website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.